Return & Refund Policy

At RS Green Energy, customer satisfaction is important to us. We aim to provide quality solar products and reliable services. Please read our return and refund policy carefully before placing an order.

If you receive a damaged, defective, or incorrect product, please contact us within [insert number] days of receiving the product. Our support team will review the issue and provide the appropriate solution.

To request a return, the product must be unused, in its original condition, and returned with the original packaging, accessories, manuals, and proof of purchase. Products that are damaged due to improper use, installation, or handling may not be eligible for return or refund.

After we receive and inspect the returned product, we will inform you whether your return request has been approved. If approved, the refund will be processed through the original payment method or another suitable method agreed upon by both parties.

Please note that delivery charges, installation charges, and service fees may be non-refundable unless the product was delivered incorrectly or was damaged or defective.

Some products, including specially ordered items, customized solar systems, installation services, or products that have already been installed or used, may not be eligible for return or refund.

Customers may be responsible for return delivery costs unless the return is caused by an incorrect, damaged, or defective product.

For order cancellations, please contact us as soon as possible. Orders that have already been shipped, delivered, installed, or processed may not be eligible for cancellation.

For any return, replacement, or refund request, please contact RS Green Energy with your order number, product details, and a clear description of the issue. Our team will review your request and assist you accordingly.